Terms and conditions

HOW TO MAKE YOUR RESERVATION

To make your reservation, visit our website at www.umbria.tours or send an email to info at umbria.tours

PRICES, DEPOSITS, PAYMENTS, REFUNDS

Prices shown are per person, double occupancy, in euro.
The deposit is 30% of total amount
Balance payments are due 70 days prior to tour start.

Deposits and balance payments are accepted by Visa and Master Card or by bank wire. After your deposit has been received we will send you an invoice with the due date and amount for the balance of payment. Should you fail to make final payment by the date specified on your invoice, we reserve the right to cancel your booking without refund.

Cancellations and refunds: in the unlikely event that we would cancel your tour, you would be entitled to a 100% refund within 2 weeks after the tour’s cancellation.

If you cancel your tour reservation:

Deposits

1. are 50% refundable up until 180 days prior to tour start date.
2. are 100 % non-refundable less than 180 days prior to tour start date.

Balance payments

3. are 98% refundable 70 days or more prior to tour start date.
4. are 48% refundable 70 to 31 days prior to tour start date.
5. 30 days or less prior to tour start date: no refund.

Physician documented emergency medical reasons or police documented cases of accident, flood, fire or crime are required for refunds.

We do not provide refunds for: non-medical personal problems; air carrier delays or cancellations; inability to obtain passports; business problems or emergencies; etc.

TRAVEL INSURANCE
We recommends that all passengers purchase comprehensive travel insurance. Travel protection plans can include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more.

For more information on the available plans or to enroll, go to www.travelexinsurance.com

It is not possible for Umbria con me s.a.s. to provide protection coverage of any sort and you agree to buy insurance or travel at your own risk.

PARTICIPATION
For the benefit of everyone on your vacation, we reserves the right to accept or reject any person as a tour participant and to remove from the tour any participant whose conduct is deemed incompatible with the interests of the other participants.

TRAVELLERS WHO NEED SPECIAL ASSISTANCE OR SPECIAL NEEDS
We ask you to outline any disability or special needs requiring attention to Umbria con me at the time the reservation is made. Umbria con me will make reasonable attempts to accommodate the special needs of disabled travellers, but is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Most transportation services, are not equipped with wheelchair ramps. We regret that we cannot guarantee individual assistance to a tour participant for walking, dining, getting on and off on vehicles, or other personal needs. A qualified and physically able companion must accompany travellers who require such assistance and must assume full responsibility for the handicapped participant’s well-being.

LUGGAGE
You are allowed one suitcase and one carry-on bag. If you exceed this limit there may not be space in the coach to transport your excess luggage and it will be at your own expense to have it transported throughout the tour. We suggest that you bring a daypack for carrying water, guide books, jacket, rain gear, etc.

WALKING ON TOUR
Most medieval towns were built as hilltop fortifications, so you will find a lot of uphill walking. Be prepared to spend a few hours a day on your feet. This tour is not suited for anyone who has problems with knees, back, heart, obesity or those who cannot manage steps and moderate inclines. Age is not important as long as you are reasonably fit and a good walker. If you have any difficulty walking this is not the right tour for you.

HOTELS
Are located in quiet locations within historic districts or a short distance outside the city walls. European hotel rooms are generally smaller than those in the U.S., and have one queen bed or two single beds, with private bath.

LIMIT OF LIABILITY
No responsibility is accepted for any loss, expense, accident, injury, or damage to any person or property due to the actions or omissions of any person, or any cause, including but not limited to acts of God, acts of terrorism, war, strikes, defects in machinery, breakdown of equipment, weather, quarantine, or other causes beyond our control.

TOUR CHANGES
All information on this website is, to the best of our knowledge, correct. However, we reserve the right to make changes in accommodations, visits, and itineraries at any time should it become necessary or desirable. Delays or itinerary changes caused by strikes, bad weather, traffic, or other unforeseen circumstances are beyond our control and we are not obliged to pay guests compens

TRADE NAME
Umbria con me S.a.s.
Via Pietro Nenni 8
Assisi – Italy
Registered tour operator with brand of ARTexplorer
License no . 278022. Insurance n . 8535352

© 2020 umbria.tours a brand of Umbria con me Sas . Via Pietro nenni 8 Assisi. P.I. 03288080546